Update: Fiber Fresh Equine in Australia
Retailer Update 7th March 2024

The deadline for claiming returns on Fiber Fresh products was February 28h 2024.
The return portal is now closed.

Once the returned products have been verified and the information matches your claim, Hygain will be notified to initiate the credit processing against your claim. This ensures a timely resolution for you.

Should you have any immediate questions or concerns, please do not hesitate to reach out to us.

Thank you for your cooperation, and we look forward to finalizing this process to your satisfaction.

We hope this message finds you well. Thank you for updating your details on the Fiber Fresh Claim Submission. We appreciate your cooperation and want to provide you with an update on the next steps in the process.

Currently, the distributor of Fiber Fresh – Hygain, is in the process of organizing the collection of the stock, and we anticipate they will be in contact with you shortly to provide further details on the collection process. We understand the importance of a smooth and efficient process, and are committed to ensuring a seamless experience for you, given the time to get to this point.

Below, please find the outlined process for final claims on all returned Fiber Fresh products and the corresponding credit process:

Collection/Delivery:
Hygain will take care of the collection of all claimed products. Our goal is to make this process as convenient as possible for you.

Delivery Docket:
Please ensure that the attached Delivery Docket is completed and securely attached to each pallet of stock for return. This documentation is crucial for the smooth and accurate processing of your claim.

Product Verification:
Upon receiving the returned products, our team will conduct a thorough check to ensure they align with the details provided in your claim submission. This step is essential for accuracy and accountability.

Credit Processing:
Once the returned products have been verified and the information matches your claim, Hygain Accounts will be promptly notified to initiate the credit processing against your claim. This ensures a timely resolution for you.

We understand the importance of your time and appreciate your patience throughout this process. We assure you that our team is dedicated to completing the necessary steps efficiently and will keep you updated on the collection process shortly.

Should you have any immediate questions or concerns, please do not hesitate to reach out to us.

Thank you for your cooperation, and we look forward to finalizing this process to your satisfaction.

Best regards,
Fiber Fresh Australia